{"id":14657,"date":"2019-04-18T17:08:55","date_gmt":"2019-04-18T17:08:55","guid":{"rendered":"https:\/\/www.vydence.com\/?p=14657"},"modified":"2019-04-18T17:08:55","modified_gmt":"2019-04-18T17:08:55","slug":"fidelizar-pacientes","status":"publish","type":"post","link":"https:\/\/www.vydence.com\/pt-br\/fidelizar-pacientes\/","title":{"rendered":"Aprenda como fidelizar pacientes no consult\u00f3rio"},"content":{"rendered":"\n[et_pb_section fb_built=”1″ _builder_version=”3.0.47″][et_pb_row _builder_version=”3.0.48″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.0.47″][et_pb_text _builder_version=”3.15″]

Sua agenda at\u00e9 que est\u00e1 cheia, mas voc\u00ea sente que est\u00e1 dif\u00edcil <\/span>fidelizar os pacientes <\/b>que passam pelo consult\u00f3rio? O desafio, acredite, \u00e9 bastante comum.<\/span><\/p>\n

Na maior parte dos casos, o problema n\u00e3o est\u00e1 ligado \u00e0 falta de qualifica\u00e7\u00e3o profissional do m\u00e9dico, mas a pequenos detalhes que fazem toda a diferen\u00e7a para o paciente na hora de marcar uma segunda consulta. Entenda melhor!<\/span><\/p>\n

<\/span><\/p>\n

<\/span><\/h2>\n

3 dicas de ouro para fidelizar pacientes<\/span><\/h2>\n

1. Seja pontual<\/span><\/h3>\n

Pode parecer uma dica bastante \u00f3bvia de como fidelizar pacientes, mas \u00e9 <\/span>uma das menos seguidas<\/b> por m\u00e9dicos de todas as especialidades. \u00c9 importante ter em mente que para ir ao consult\u00f3rio, muitas vezes os pacientes fazem ajustes complexos em suas pr\u00f3prias agendas.<\/span><\/p>\n

Logo, ter que esperar para ser atendido al\u00e9m do programado provoca um estresse desnecess\u00e1rio que se reflete na imagem que o paciente tem n\u00e3o s\u00f3 da cl\u00ednica, <\/span>como tamb\u00e9m do seu trabalho<\/b>.<\/p>\n

Por isso, n\u00e3o \u00e9 incomum que mesmo antes de entrar no seu consult\u00f3rio o paciente esteja t\u00e3o aborrecido com o atraso que a rela\u00e7\u00e3o m\u00e9dico x paciente j\u00e1 comece prejudicada. Nesses casos, as chances de reten\u00e7\u00e3o caem bastante.<\/span>\u00a0<\/span><\/p>\n

Para evitar que isso aconte\u00e7a, <\/span>planeje sua agenda<\/span><\/a> com bases realistas e procure mant\u00ea-la sempre em dia para aumentar as chances de reten\u00e7\u00e3o.<\/span><\/p>\n

<\/span><\/p>\n

2. Foque no atendimento humanizado<\/span><\/h3>\n

Al\u00e9m de atender com pontualidade, se o objetivo \u00e9 fidelizar pacientes, \u00e9 importante focar no <\/span>atendimento humanizado<\/span><\/a>.<\/span><\/p>\n

Exercer a escuta emp\u00e1tica<\/b> e levar em considera\u00e7\u00e3o que \u00e9 bastante comum que os pacientes <\/span>j\u00e1 cheguem ao consult\u00f3rio com o emocional fragilizado<\/span><\/a> s\u00e3o fatores importantes para oferecer um atendimento que encanta, ret\u00e9m pacientes e traz um diferencial perante a concorr\u00eancia. <\/span><\/p>\n

Procure explicar tanto o diagn\u00f3stico como as etapas do tratamento com clareza, <\/span>evitando termos t\u00e9cnicos demais ou dif\u00edceis de compreender<\/b>. Al\u00e9m disso, certifique-se de que o paciente deixa o consult\u00f3rio com expectativas realistas a respeito dos pr\u00f3ximos passos e, principalmente, sem nenhuma d\u00favida. Por fim, coloque \u00e0 disposi\u00e7\u00e3o um meio de contato para esclarecimentos posteriores.<\/span><\/p>\n

Se voc\u00ea quer aumentar sua taxa de reten\u00e7\u00e3o de pacientes, precisa passar a mensagem de que realmente se importa com eles e que est\u00e1 disposto a ajud\u00e1-los da melhor maneira poss\u00edvel.<\/span><\/p>\n

<\/span><\/p>\n

3. Invista na capacita\u00e7\u00e3o dos seus colaboradores<\/span><\/h3>\n

Outro fator importante que quem deseja fidelizar pacientes no consult\u00f3rio precisa ter em mente \u00e9 que esse <\/span>\u00e9 um processo que n\u00e3o depende exclusivamente de voc\u00ea<\/b>. Obviamente, aqueles que chegam at\u00e9 a cl\u00ednica s\u00e3o atra\u00eddos pela sua expertise na especialidade.<\/span><\/p>\n

No entanto, a<\/span> experi\u00eancia pr\u00e9 e p\u00f3s-consulta contam<\/b> bastante na decis\u00e3o de voltar ou n\u00e3o ao consult\u00f3rio. Por isso, certifique-se de que seus colaboradores est\u00e3o capacitados para oferecer aos pacientes uma experi\u00eancia \u00e0 altura daquela que voc\u00ea mesmo proporciona durante a consulta.<\/span><\/p>\n

\u00c9 importante que desde o primeiro contato <\/span>as informa\u00e7\u00f5es sejam passadas de maneira clara, r\u00e1pida e segura<\/span><\/a>, que o atendimento na recep\u00e7\u00e3o seja sempre cordial e emp\u00e1tico e que qualquer d\u00favida posterior \u00e0 consulta seja prontamente acolhida e respondida.<\/span><\/p>\n

Perceber que \u00e9 <\/span>tratado com aten\u00e7\u00e3o e empatia<\/b> em todas as etapas do processo costuma ser um fator determinante para os pacientes na hora de marcar uma segunda consulta.<\/span><\/p>\n

 <\/p>\n

—<\/span><\/p>\n

Gostou de entender melhor como mudan\u00e7as simples na rotina do consult\u00f3rio podem ajudar a fidelizar pacientes? Se voc\u00ea quiser receber mais dicas como essa no seu feed, curta agora mesmo <\/span>a p\u00e1gina da VYDENCE Medical no Facebook<\/span><\/a>!<\/span><\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”3.21.4″][et_pb_column type=”4_4″ _builder_version=”3.21.4″][et_pb_image src=”https:\/\/www.vydence.com\/wp-content\/uploads\/2018\/08\/Conhec\u0327a-nossas-soluc\u0327o\u0303es-em-laser-1-1024×640-1.jpg” url=”https:\/\/www.vydence.com\/?utm_source=Blog&utm_medium=banner&utm_campaign=banner_blog” url_new_window=”on” _builder_version=”3.21.4″][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"

Sua agenda at\u00e9 que est\u00e1 cheia, mas voc\u00ea sente que est\u00e1 dif\u00edcil fidelizar os pacientes que passam pelo consult\u00f3rio? O desafio, acredite, \u00e9 bastante comum. Na maior parte dos casos, o problema n\u00e3o est\u00e1 ligado \u00e0 falta de qualifica\u00e7\u00e3o profissional do m\u00e9dico, mas a pequenos detalhes que fazem toda a diferen\u00e7a para o paciente na […]<\/p>\n","protected":false},"author":1,"featured_media":19105,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"categories":[43],"tags":[],"class_list":["post-14657","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-consultas"],"yoast_head":"\nAprenda como fidelizar pacientes no consult\u00f3rio - VYDENCE<\/title>\n<meta name=\"description\" content=\"Est\u00e1 enfrentando dificuldades para fidelizar pacientes no seu consult\u00f3rio? Conhe\u00e7a nossas dicas e mude esse cen\u00e1rio! 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